Microsoft Solutions
Most organisations already own more Microsoft capability than they use.
ExploreUnified Communications
One place to call, meet and message
Voice, video and messaging on a single platform, with meeting rooms that connect without someone fetching a technician.
How it fits together
The PBX in the cupboard is usually the last thing to change
Organisations move email, files and collaboration to cloud, and leave a physical PBX running on a maintenance contract nobody can find. It works, until a card fails or the extension list needs to change and the original installer is no longer trading.
The diagram is illustrative. It shows the shape of the capability rather than any specific customer environment.
Overview
In practice
Moving voice onto the same platform your people already use for meetings and chat simplifies the estate considerably: one identity, one client, one set of policies, and call routing that a manager can change without logging a ticket.
We design the migration around number porting, call flows and the handful of physical devices — reception phones, lift phones, gate intercoms — that genuinely still need to be physical.
What changes
Outcomes we are measured on
The point of the work, stated as results rather than product names.
01
One client instead of four
Calls, meetings, chat and file sharing in a single application on desktop and mobile.
02
Call routing the business can change
Menus, hunt groups and out-of-hours behaviour maintained without a service call for every adjustment.
03
Meeting rooms that just work
Room systems configured for one-touch join, tested with the platform your organisation actually uses.
04
Numbers retained
Existing geographic numbers ported rather than reissued, with a planned cutover.
Capabilities
What sits inside this practice
Capability areas we design, implement and support. Scope for any engagement is agreed and documented in writing.
Collaboration platform
The core environment.
- Microsoft Teams
- Teams Phone
- Unified Communications
- Collaboration Platforms
- Messaging
- Presence and Federation
- Adoption and Training Support
Voice
Telephony services.
- VoIP
- SIP
- Cloud PBX
- IP Telephony
- Enterprise Voice
- Number Porting
- Call Routing Design
- Call Recording
- SMS Solutions
Meetings and contact
Rooms and customer-facing channels.
- Video Conferencing
- Meeting Room Solutions
- Room Device Deployment
- Contact Centre
- Queue and Agent Design
- Reporting and Call Analytics
How we deliver
A sequence, because order matters here
Each stage produces something you can review before the next one starts.
Map the call flows
Who answers what, what happens after hours, which numbers matter and which devices must stay physical.
Design
Platform, licensing, SIP or calling plan approach, routing design and device schedule.
Pilot and port
A pilot group first, then number porting and cutover with the old system kept available during transition.
Embed
User guidance, room testing and a review once real call volumes are running through it.
Questions
The things people ask before signing anything
In most cases yes, through number porting. Porting timelines depend on the current provider and number type, and we build them into the project plan rather than treating them as an afterthought.
Fewer than you think. Most users move to a headset and the desktop or mobile client. Reception, warehouses, lifts and public areas usually still justify physical handsets.
These are surveyed during design. Some are handled through gateways, some need to stay on a dedicated line. We identify them up front because they are the most common cause of surprises at cutover.
It depends on the link and how it is configured. Voice quality is a network design question — quality of service, bandwidth headroom and failover — which is why connectivity and network design are part of the same conversation.
Related
Usually discussed alongside this
Connectivity
We design the connectivity your sites need, procure it through approved providers, and stay accountable for it once it is live.
ExploreNetworking
Designed around how your sites actually work, monitored so problems are found before they are reported, and documented so the next change is not archaeology.
ExploreTechnologies supporting this capability
Cloud & Productivity
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